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Executive Customer Service / Telesales
ConfidentialChennai8 days ago
Job descriptionMake outbound calls to prospects in the 'NEW' lead category. Follow up on leads, schedule appointments, and allocate them to relevant sales executives. Handle and reconcile cash / cheque payments received. Ensure 100% adherence to KYC (Know Your Customer) guidelines. Coordinate provisioning of Home Gateways for new and existing customers as per selected plans. Send daily operational and sales reports as per company format. Timely resolution of customer issues and complaint tickets. Efficient handling of order entries, payments, and documentation. Accurate and timely reporting of sales and service operations. Effective lead conversion through follow-ups and appointment setting. Compliance with documentation and KYC standards. Graduate or equivalent qualification 1 to 3 years of experience in Customer Service or Telecalling Experience in interacting with government authorities or third-party vendors is an added advantage Ability to multitask and handle multiple projects simultaneously
Key Responsibilities :
Customer Service :
- Provide excellent service and customer satisfaction on every call.
- Ensure closure of tickets within prescribed Turnaround Time (TAT).
- Clarify customer complaints and provide accurate resolutions promptly.
- Maintain productivity, quality, and resolution metrics as per organizational norms.
Telesales & Order Fulfilment :
Key Result Areas :
Education Qualification :
Experience Required :
Skills Required
Telesales, Data Entry
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Customer Service Executive • Chennai