Customer Service Executive

Description

We are seeking a dynamic Customer Service Executive to join our team in India. The ideal candidate will be responsible for providing exceptional support to our customers, addressing their inquiries, and resolving issues promptly to ensure customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Resolve customer complaints and issues efficiently and effectively.
• Provide product and service information to customers as needed.
• Maintain customer records and update information in the database.
• Collaborate with team members to improve customer service processes and policies.
• Analyze customer feedback and suggest improvements to enhance customer satisfaction.

Skills and Qualifications

Education

Diploma, Other

Skills Required

crm software, Conflict Resolution, Product Knowledge, Data Entry, Call Management, Customer Support, Technical Troubleshooting, Time Management, Sales Techniques, Multitasking