Customer Care Executive

ConfidentialKolkata, Nashik

4 days ago

Job description

Description

We are seeking a Customer Care Executive to join our team in India. This role is ideal for freshers / entry-level candidates who are passionate about providing exceptional customer service and eager to learn in a dynamic environment.

Responsibilities

Provide excellent customer service by responding to customer inquiries via phone, email, and chat.
Resolve customer complaints and issues in a timely and efficient manner.
Maintain a positive and professional attitude towards customers at all times.
Document customer interactions and feedback for future reference and quality assurance.
Collaborate with team members and other departments to improve customer service processes.

Skills and Qualifications

Strong verbal and written communication skills in English and Hindi.

Proficiency in using customer service software and Microsoft Office Suite.

Ability to handle difficult situations and resolve conflicts effectively.

Strong problem-solving skills and attention to detail.

Ability to work in a fast-paced environment and manage time effectively.

Education

12th Class (XII)

Skills Required

crm software, Data Entry, Problem Solving, Time Management, Customer Service, Multitasking, Communication Skills, email etiquette , Basic Troubleshooting, Conflict Resolution

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Customer Care Executive • Kolkata, Nashik