Senior Service Executive - After Sales Service

Internal Job Title : Senior Service Executive - After Sales Service (Energy Services)

Business : Lucy Electric India Pvt Ltd.

Location : Based in Nashik (Coordinator for East / West / South / North)

Job Reference No : 4118

Job Purpose

To update, monitor and analyse the status / data of repairing activity / customer complaints.

To handle a team of people and manage the daily plan for the activity.

To ensure the customer satisfaction in all 4 regions of India by providing timely after sales service and support.

To ensure the activity is being carried out in controlled way and to quality standard.

To track, update, monitor and explore the RMU footprints to generate Service and spares revenue.

Job Context

Based at Nashik and by coordinating all regions, would ensure complete customer satisfaction by ensuring the following.

• Providing commissioning and after sales service support to customer on site in all regions.
• Prepare the weekly / monthly plan for repairing units received at factory.
• Training to field staff- Lucy Employees and customers
• Monitor and resolve the customer complaints at site in all regions.
• Tendering and quote for out of warranty refurbishments and spares
• Ensure works are carried out and monitor the quality of work being done on site.
• Communication with the customer for corrective and preventive actions.
• To track and generate the Service and spares revenue.

Job Dimensions

This position will report to AGM- After Sales Service and will be based at Nashik.

Key Accountabilities

These will include :

Qualifications, Experience & Skills

Behavioural Competencies

Does this sound interesting We would love to hear from you. Our application process in quick and easy. Apply today!

Skills Required

After Sales Service, Distribution Network