ECommerce Client Relations Director

Job Brief

As a Key Account Manager, you will serve as the primary point of contact for designated key accounts, developing and executing strategic account plans to achieve sales targets and foster long-term partnerships. Your role involves understanding customer requirements, coordinating with internal teams, and delivering exceptional customer service

Responsibilities :

• Develop and maintain strong relationships with key clients or customers, serving as their primary point of contact within the organization.
• Understand the needs, objectives, and challenges of key accounts, and develop customized solutions to address their requirements.
• Collaborate with internal teams, including sales, marketing, product development, and customer support, to deliver value-added services and solutions to key accounts.
• Develop and implement strategic account plans to achieve sales targets, revenue growth, and profitability objectives.
• Conduct regular meetings and communications with key accounts to review performance, address concerns, and identify opportunities for collaboration and expansion.
• Negotiate contracts, pricing, and terms with key accounts, ensuring alignment with organizational goals and policies.
• Monitor market trends, competitive activities, and industry developments related to key accounts, and adjust strategies accordingly.
• Provide timely and accurate reporting on key account performance, sales forecasts, and market insights to management and internal stakeholders.
• Identify and pursue opportunities for upselling, cross-selling, and expanding the scope of services or products offered to key accounts.
• Resolve issues and conflicts with key accounts in a timely and effective manner, ensuring customer satisfaction and retention.
• Stay updated on industry best practices, emerging technologies, and customer trends to maintain a competitive edge in the market.
• Participate in industry events, conferences, and networking activities to promote the organization and build relationships with key stakeholders.
• Provide feedback and input to internal teams on product enhancements, marketing strategies, and customer requirements based on insights from key accounts.
• Foster a culture of customer-centricity, professionalism, and excellence within the organization.

Qualifications.