Client Success Director

JOB DESCRIPTION

Experience : 3 - 6 Yrs

Location : Bengaluru

Designation : KAM Generalist

About Company :

This retail intelligence platform helps brands and businesses streamline their sales and distribution processes through advanced technology solutions. By leveraging data analytics, automation, and mobile-first tools, it enables companies to gain real-time visibility into retail operations, improve field efficiency, and drive growth. Widely used by FMCG and consumer brands, the platform plays a crucial role in transforming traditional retail ecosystems into data-driven, agile networks.

Your Duties :

• Be the Batman for the Strategic Accounts :

Think of these Key Customers as the Citizens of Gotham. You will be responsible for their safety (Account Health) & growth (Account growth). You’ll be working with a team of Sales heroes who’re champions in their respective regions but unlike them, you’ll need to look at the Account from a Global lens and figure out which direction we should be heading for. You’ll need to actively seek out opportunities for growth and de-risk threats before they can even arise. Also, just like Batman, you’ll occasionally need to don your Batsuit for the customary ass-kicking so choose your battles well! Whether it is fighting for the rights of your citizens internally or talking to an angry one - you might be required to do so as and when the need arrives.

Keep in constant contact with all major stakeholders at the client's end (both business and functional teams) through weekly, monthly, and quarterly meetups and reviews.

Be your customers' advocate, leveraging insights to propose innovative route to market strategies that drive the desired goals.

Create opportunities with customers by understanding their business challenges and goals, all aligned with the route-to-market objectives.

Dive deep into customer expectations, analyze thoroughly, and create compelling BRDs.

Work closely with all internal departments throughout the entire process to ensure faster go-lives and execution of new initiatives for customers.