No longer accepting applications
▷ Urgent : Customer Relationship Management Manager
Limelight Lab Grown DiamondsIndia2 days ago
Job descriptionDevelop and execute a customer retention and loyalty strategy aligned with business goals. Oversee the implementation and optimization of the CRM platform (e.g., Zoho, Salesforce, HubSpot). Analyze customer data to build effective segmentation models for targeted campaigns. Create, monitor, and refine lifecycle marketing campaigns (e.g., welcome, birthday, reactivation, post-purchase). Collaborate with sales, design, and marketing teams to deliver personalized customer experiences. Track key metrics : repeat purchase rate, customer lifetime value (CLV), churn rate, etc. Monitor and manage the brand's online presence across review platforms (Google, Facebook, Instagram, Justdial, etc.). Respond professionally to reviews, comments, and queries — turning negative feedback into opportunities for customer recovery. Design and execute proactive reputation-building initiatives, including review collection campaigns and influencer collaborations. Prepare ORM reports, highlighting sentiment analysis, review trends, and potential reputational risks. Work closely with PR and digital marketing to align messaging and tone of voice. Lead a small team or coordinate with external agencies for CRM and ORM execution. Develop monthly and quarterly performance reports with actionable insights. Contribute to overall marketing and CX strategy from a data and feedback-driven perspective. Stay current with CRM and ORM best practices, tools, and trends — especially in the luxury and jewellery sectors.
Position : Customer Relationship Manager
Experience :
- Minimum 3-4 plus years of experience in CRM, ORM, or customer lifecycle roles preferably in luxury, fashion, jewelry, or high-end retail.
- Strong command of CRM tools (e.g., Zoho CRM, Salesforce, HubSpot) and ORM / review monitoring tools (e.g., Google Alerts, Brand24, Mention).
- Excellent written and verbal communication skills.
- Strong analytical mindset with proficiency in Excel, dashboards, and reporting tools.
- Prior experience working with HNI (High Net-worth Individual) clientele.
- Creative thinker with an eye for luxury branding and personalized customer journeys.
- Ability to handle customer calls ,relationship management & escalations ,conflict resolution.
Responsibilities :
Customer Relationship Management (CRM) :
Online Reputation Management (ORM) :
Leadership & Strategic Responsibilities :
Create a job alert for this search
Relationship Manager • India
Related jobs
- Promoted
Customer Relations Manager
Hubtown LimitedIndia Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating...Show moreLast updated: 10 days ago
- Promoted
Relationship Manager
HomeLaneIndia As a Sales Executive at HomeLane, you will be responsible for converting qualified leads into customers by understanding their home interior requirements, showcasing suitable design solutions, and ...Show moreLast updated: 3 days ago
- Promoted
Customer Relationship Management Manager
Self-employedIndia Full-time / Part-time / Contract] Company Overview : Our organization is committed to delivering exceptional customer experiences and fostering lasting relationships with our clients.We aim to drive...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Relationship Manager
Surescout.inIndia We specialize in connecting exceptional talent with forward-thinking organizations, turning capabilities into opportunities.
Our mission is to bridge the gap between ambition and achievement by alig...Show moreLast updated: 3 hours ago
- Promoted
Preferred Relationship Manager
Anand Rathi Share and Stock Brokers LtdNagpur, Maharashtra, India The Relationship Manager is the ultimate face of the business as (s) he is going to be the final point of contact with the client.
S) He would be responsible for acquiring High Net Worth relationshi...Show moreLast updated: 30+ days ago
- Promoted
Customer Relationship Management Manager
Limelight Lab Grown DiamondsIndia Position : Customer Relationship Manager.Minimum 3-4 plus years of experience in CRM, ORM, or customer lifecycle roles preferably in luxury, fashion, jewelry, or high-end retail.Strong command of CR...Show moreLast updated: 30+ days ago
- Promoted
Relationship Manager
upGrad RekrutIndia Relationship manager builds and maintains strong, positive connections with clients, acting as a crucial link between the company and its customers.
They focus on understanding client needs, providi...Show moreLast updated: 30+ days ago
- Promoted
- New!
Relationship Manager
PetpoojaNagpur, IN Build and maintain strong, long-term relationships with existing and prospective clients.Identify client financial needs and provide tailored solutions, including business loans, current account, s...Show moreLast updated: 7 hours ago
- Promoted
▷ Apply in 3 Minutes! Customer Relations Manager
Hubtown LimitedIndia Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating...Show moreLast updated: 2 days ago
- Promoted
Customer Relationship Management Business Analyst
Green HR SolutionsNagpur, IN Hiring For USA based Multinational Company.We are seeking a highly skilled and detail-oriented CRM Business Analyst to join our team.
In this role, you will serve as a bridge between business stakeh...Show moreLast updated: 21 days ago
- Promoted
Customer Relationship Management Manager
Cornet Hiring SolutionsIndia Role Description We are looking for a proactive and persuasive Client Relationship Manager who can build trust with our customers and convert inquiries into successful sales.You’ll be the first poi...Show moreLast updated: 10 days ago
- Promoted
Relationship Manager
Aesthetify IndiaIndia Job Overview : We are seeking a motivated and enthusiastic Relationship Manager to join our dynamic team.This position is an excellent opportunity for individuals interested in gaining hands-on expe...Show moreLast updated: 2 days ago
- Promoted
Sales Relationship Manager
Deven ChokseyIndia Role Overview We are looking for a Relationship Manager – PMS Sales to join our growing Wealth Management organisation.The role involves client acquisition, relationship management, and business de...Show moreLast updated: 10 days ago
- Promoted
- New!
Customer Relationship Management Manager
NouriaIndia We are looking for an experienced and passionate.Customer Relationship Manager (CRM).Nouria , a women’s designer label known for its timeless elegance, effortless luxury, and comfort-driven design ...Show moreLast updated: 3 hours ago
- Promoted
Banking Relationship Manager
DBS BankIndia Response Informatics is looking for Bank Relationship manager Responsibilities- Establish, manage and grow the AUM of mapped Client segment by acquiring and nurturing the client having AUM => .INR 1...Show moreLast updated: 10 days ago
- Promoted
Client Relationship Manager
Anand Rathi Insurance Brokers LtdIndia Job Summary : The Client Relationship Officer will be stationed at the client’s location and will be responsible for day-to-day servicing of the Group Mediclaim and GPA policies.The role involves cl...Show moreLast updated: 30+ days ago
- Promoted
Relationship Manager
TPIndia This is regarding an upcoming launch of our dedicated HNI(high net worth individual) desk, designed to cater to our new base of affluent cardholders.
In line with this initiative, we are looking to ...Show moreLast updated: 10 days ago
- Promoted
Relationship Manager
Drip CapitalIndia We are a US-based fintech company revolutionizing global trade for SMEs.At Drip Capital, we’re redefining the future of trade finance and facilitation, empowering small and medium-sized enterprises...Show moreLast updated: 10 days ago
- Promoted
▷ 15h Left : Customer Relationship Management Manager
Limelight Lab Grown DiamondsIndia Position : Customer Relationship Manager.Minimum 3-4 plus years of experience in CRM, ORM, or customer lifecycle roles preferably in luxury, fashion, jewelry, or high-end retail.Strong command of CR...Show moreLast updated: 7 days ago
- Promoted
Customer Relationship Manager - Lubricants
ConfidentialIndia Bachelor's degree in a relevant field (e.Engineering, Business administration).Excellent communication and interpersonal skills.
Knowledge of lubricants (Grease & Oil) and their applications.Activel...Show moreLast updated: 30+ days ago