Customer Relations Manager

Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating revenue for the company through timely recoveries.

About the Role

Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating revenue for the company through timely recoveries.

Responsibilities

• Keep excellent relationship with the customers, build trust and confidence in the company by updating them on the progress of their property and build one-to-one relationships.
• Managing Customer Lifecycle from sale to possession of the customer’s property.
• Enhance Customer Experience.
• Updating the progress of payments in ERP / SAP (Sales & CRM Module).
• Internal co-ordination with Engineering, Design, Legal and Accounts departments for getting updates on the project.
• Demand generation on achieving milestones in construction and informing the customers pre and post-demand generation.
• Follow-up on submittals.
• Collections / Payment Follow Ups with Customer.
• Drive post-sales activity.
• Coordinate with Financers for fund flow and fund utilization, maintain and update data as per internal strategies.
• Address and manage escalated customer queries.

Key Performance Indicators

Qualifications

Required Skills

Preferred Skills