Associate, Production Services Application Support Analyst II

Associate, Production Services Application Support Analyst II

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Associate, Production Services Application Support Analyst II to join our Middle Office Platform team. This role is located in Chennai.

In this role, you’ll make an impact in the following ways :

• Responsible for managing overall availability, reliability, and defect prevention
• Respond to, diagnose, and resolve service disruptions
• Identify, define, and implement required monitoring and automation solutions
• Work closely with developers on continuous integration / continuous delivery solutions
• Conduct root cause analysis for complex production issues
• Review and evaluate project plans and objectives to ensure they meet system needs
• Monitor changes to applications and their operating environment
• Create and maintain support documentation and procedures
• Ability to deal with time sensitive issues in support of critical service level commitments
• Contribute to the achievement of area objectives
• Willingness to work weekends

To be successful in this role, we’re seeking the following :

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Our Benefits and Rewards :

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.