Senior Associate, Specialist, Application Support Engineer, Technology and Operations

Senior Associate, Specialist, Application Support Engineer, Technology and Operations-(WD77788)

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose

The Senior Associate Support will be responsible for the end-to-end technical support and operations of the bank's credit card systems, including transaction processing, batch operations, card lifecycle management, and integration with internal and external platforms. The role requires strong leadership, deep technical understanding of card systems, and proven experience in managing production environments with high availability and compliance requirements.

Job Duties & responsibilities

• Manage L2 / L3 support for credit card applications including authorization, settlement, rewards, billing, and dispute modules.
• Lead incident management and root cause analysis for critical issues impacting card transaction flows.
• Oversee batch processing, settlement jobs, and ensure timely completion of billing cycles.
• Collaborate with vendors (e.g., Visa, Mastercard, card processor platforms) to resolve integration and platform issues.
• Maintain SLAs for production systems and manage escalation paths for high-priority incidents.
• Ensure security and compliance (PCI-DSS, audit controls, regulatory guidelines) in all support operations.
• Drive monitoring, alerting, and observability improvements using tools like Splunk, AppDynamics, Grafana, or similar.
• Coordinate system upgrades, hotfixes, and deployment of patches across environments.
• Maintain knowledge base, runbooks, and documentation for recurring issues and operational procedures.
• Work closely with development, QA, infrastructure, and vendor teams to ensure seamless release and change management.
• Train and mentor support analysts and ensure knowledge transfer within the team

Education / Preferred Qualifications

Core Competencies

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements .

Primary Location

: India-Tamil Nadu-Chennai-DBIL

Job

: Technology

Schedule

: Regular

Employee Status

: Full-time : Job Posting

: Sep 26, 2025, 2 : 30 : 00 AM