L1 Support

Skills Required :

• Create and Maintain Ops, Jobs and Incident tracker
• Technical User coordination
• Re-run the job manually to mitigate the Job failure.
• Regular updation of Ops, job and incident tracker to ensure that it is always up to date.
• First Level (SOP) analysis of any issue reported / observed, job stuck / failure or
• on receiving of any alert
• Regular assessment of alerts and Dashboards and initiate required add / clean-up
• Support for any planned activities (like upgrades, CRs, DC / DR / HW Activities, etc)
• Resolution of issues with data sources, masters
• Job Description :

Purpose : -

the Processes in production. Resolving the alerts by following the predefined SOPs and

maintaining the documentations around the operational issues faced, any job / process

failure and regular updation of the SOPs

Job Description :

Skills Required

Service Level Management, Itil Certified, Sop, Linux, Incident Management, Service Desk Management, Sql