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Technical L1 Support Executive

Technical L1 Support Executive

ConfidentialDelhi
9 days ago
Job description

Provide Technical Support for Virtualization Solutions  :

  • Provide first-level support for virtualization technologies such as VMware, Nutanix, and Windows Hyper-V.
  • Troubleshoot and resolve basic virtualization issues related to performance, configuration, and resource allocation.

Virtualization Platform Management  :

  • Assist in the management and configuration of virtualization platforms, ensuring that virtual environments are optimized and running smoothly.
  • Support the management of hypervisors, virtual machines, and storage in VMware, Nutanix, and Hyper-V environments.
  • Hyper Scaling Support  :

  • Assist in setting up, maintaining, and optimizing hyper-converged infrastructure (HCI) environments with a focus on scalability and performance.
  • Support the scaling of virtual environments, including handling the addition of new hardware and virtual machines.
  • Deployment Assistance  :

  • Help with the deployment of new virtual machines, hypervisors, and storage solutions for clients.
  • Assist with configuring virtual networks, storage, and backup solutions for optimal performance.
  • Licensing Support and Package Management  :

  • Help manage and track virtualization software licenses, ensuring clients have the correct licensing packages in place.
  • Assist customers in understanding and applying the appropriate packages based on their business requirements.
  • Qualifications and Skills

    Technical Experience  :

  • 1-2 years of experience in supporting virtualization platforms such as VMware, Nutanix, and Windows Hyper-V.
  • Experience in setting up and managing virtual machines, hypervisors, and storage systems.
  • Licensing Knowledge  :

  • Understanding of virtualization licensing models and packages for VMware, Nutanix, and Hyper-V.
  • Ability to assist clients with licensing queries and ensure that proper licenses are in place for virtualization deployments.
  • Technical Tools  :

    Familiarity with monitoring tools for virtualization environments, such as vCenter, Nutanix Prism, and Hyper-V Manager.

    Skills Required

    VMware, Nutanix, Hyper-V Server

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