Account Manager - Industry 4.0 Solutions

Key Responsibilities : Developing and managing long-term relationships with key manufacturing clients for digital transformation projects.

Serving as the main point of contact for client stakeholders, building trust and understanding business goals.

Understanding client operations and pain points, and recommending technology solutions (IIoT, MES, etc.) that align with their needs.

Shaping technical solutions with Pre Sales / SMEs across IIoT (edge connectivity, MQTT / Sparkplug B), MES (OEE, e batch, traceability, digital logbooks, recipe management), UNS / data architectures, and integrations (OPC UA, historians, ERP / MES / SCADA).

Orchestrating proposals : scope, SoW, pricing, and commercial negotiations; navigate legal / procurement to closure.

Coordinating cross-functional internal teams to ensure seamless project delivery and client satisfaction.

Driving revenue growth by identifying and pursuing new business opportunities within the manufacturing sector.

Preparing and delivering presentations, proposals, and strategic recommendations to senior management at client organizations.

Supporting contract negotiations and renewals, ensuring both profitability and customer value.

Tracking project milestones, managing timelines, and overseeing successful deployment of solutions.

Monitoring client satisfaction, address concerns proactively, and ensuring long-term customer retention.

Keeping up with latest trends in IIoT, MES, and manufacturing technology to maintain thought leadership with clients.

Building reference stories and case studies; representing BASE at customer QBRs, councils, and industry events.

Qualifications :

Bachelor’s degree in business, Engineering, Information Technology, or a related discipline.

Proven experience as an Account Manager or similar client-facing role in discrete / process manufacturing (Automotive, EV batteries, Tyre, F&B, FMCG, etc.).

Strong understanding of digital transformation, IIoT, MES, and associated technologies for manufacturing.

Working knowledge of plant operations and ISA 95 / ISA 88 concepts; comfort with SCADA / PLC / OPC UA, data historians, and MES workflows (OEE, traceability, SPC, recipe / BoM, work instruction / eBR, downtime analysis).

Prior experience in selling or implementing industrial software solutions (IIoT platforms, MES, Unified Namespace, etc.).

Knowledge & Skills :

Experience working with manufacturing enterprise clients or system integrators.

Familiarity with IIoT connectivity (MQTT, REST, OPC UA), Unified Namespace principles, and modern data integration patterns.

Excellent communication, negotiation, and interpersonal skills.

Strong organizational skills to manage multiple accounts and projects simultaneously.

Ability to craft and deliver technical solutions in business terms.

Experience with CRM tools and sales pipeline management.

Leadership quality.