Account Manager - Industry 4.0 Solutions

Key Responsibilities :

• Developing and managing long-term relationships with key manufacturing clients for digital transformation projects.
• Serving as the main point of contact for client stakeholders, building trust and understanding business goals.
• Understanding client operations and pain points, and recommending technology solutions (IIoT, MES, etc.) that align with their needs.
• Shaping technical solutions with Pre Sales / SMEs across IIoT (edge connectivity, MQTT / Sparkplug B), MES (OEE, e batch, traceability, digital logbooks, recipe management), UNS / data architectures, and integrations (OPC UA, historians, ERP / MES / SCADA).
• Orchestrating proposals : scope, SoW, pricing, and commercial negotiations; navigate legal / procurement to closure.
• Coordinating cross-functional internal teams to ensure seamless project delivery and client satisfaction.
• Driving revenue growth by identifying and pursuing new business opportunities within the manufacturing sector.
• Preparing and delivering presentations, proposals, and strategic recommendations to senior management at client organizations.
• Supporting contract negotiations and renewals, ensuring both profitability and customer value.
• Tracking project milestones, managing timelines, and overseeing successful deployment of solutions.
• Monitoring client satisfaction, address concerns proactively, and ensuring long-term customer retention.
• Keeping up with latest trends in IIoT, MES, and manufacturing technology to maintain thought leadership with clients.
• Building reference stories and case studies; representing BASE at customer QBRs, councils, and industry events.

Qualifications :

Knowledge & Skills :