Senior Executive - Process Excellence

Role description

A Position Overview

Position Title

Quality Executive

Department

Process Excellence

Level / Band

Sr. Executive

Role Summary / Job Specifications :

We are seeking a detail-oriented and experienced Quality Executive to join our team. The ideal candidate will be responsible for ensuring the highest standards of quality in our insurance process transactions and voice-based customer interactions. This role requires a keen eye for detail, excellent Audit skills, and a commitment to continuous improvement.

• Education : Bachelor's degrees
• Experience : +3 years of experience in quality assurance in BFSI, Insurance . Experience in the insurance industry is desired.
• Experience in Voice and non voice process

B Organizational Relationships

Reports To

Sr Project Manager

Supervises

Quality Assurance and Projects

C Job Dimensions

Geographic Area Covered

Thane Location

Internal Stakeholders

All Operations Processes

External

NA

D Key Result Areas

Organization Process

Key Contributions

Operations Processes Voice and Non voice

o Strong analytical and problem-solving skills.

o Attention to detail and a commitment to Quality.

o Excellent communication and interpersonal skills.

o Ability to work independently and as part of a team.

E Skills Required

Technical

Behavioral

Essential

Desired

Interpersonal skills

Communication skills

Creative thinking skills

Supervising / Leadership skills

Teamwork Skills

Influencing skills

Relationship Building skills

Decision making skills

Interpersonal skills

F Incumbent Characteristics

Essential

Essential

Qualification

Graduate in any fields

Audit Skills

Experience

Skills Required

Ms Excel, Mis