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Senior Manager - CX Process
ConfidentialMumbai, Navi Mumbai3 days ago
Job descriptionServe as a consultant in customer experience management, driving innovative solutions for client challenges Independently manage multiple client engagements, ensuring timely delivery and quality outcomes Collaborate with internal teams to enhance social media management and customer interaction strategies Adapt to fast-paced environments while maintaining flexibility and high standards of service delivery
Key Deliverables
- Manage and optimize customer experience through effective use of CRM platforms like Zendesk, Freshworks, and Sprinklr
- Analyze complex data to generate actionable insights and improve customer satisfaction
- Design and implement process flows using modern program management tools for multiple client engagements
- Build strong client relationships through excellent communication and personalized support
Role Responsibilities
Skills Required
Analytical Skills, Social Media, customer experience management , Program Management, Crm
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Senior Manager • Mumbai, Navi Mumbai
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