Manager / Assistant Manager - Guest Relations (Female)

Role Description

This is a full-time, on-site role for Manager / Assistant Manager - Guest Relations, based in Indore. The responsibility of the role includes ensuring a seamless guest experience by addressing guest needs, maintaining high service standards, and monitoring day-to-day operational activities. The role involves coordinating with various departments, resolving concerns promptly, and fostering long-term relationships with guests while upholding the brand's commitment to excellence.

Qualifications

• Strong interpersonal and communication skills, enabling effective collaboration with guests and team members
• Proficiency in customer service with the ability to address guest inquiries, resolve conflicts, and deliver exceptional hospitality
• Analytical and problem-solving skills to handle operational challenges efficiently
• Basic understanding of finance related to hotel operations and guest billing would be beneficial
• Experience in the hospitality industry is preferred but not mandatory
• Bachelor's degree in Hospitality, Business

Skills Required

Communication Skills, Customer Service