ServiceNow Project Manager

Job Description – ServiceNow Technical Lead & Implementation Specialist

Location : Mumbai

Work Mode : 5 Days WFO

Experience : 10+ Years

Notice Period : Immediate Joiners Preferred

About the Role :

We are looking for a ServiceNow Certified Technical Lead & Implementation Specialist with strong expertise in implementing ServiceNow modules, with a particular focus on Business Process Management (BPM) , in cloud environments ( AWS / GCP ) for Insurance and BFSI clients.

Key Responsibilities :

Lead the end-to-end design, architecture, and technical implementation of ServiceNow solutions.

Drive integration of ServiceNow with multiple systems / applications , ensuring scalability, security, and compliance.

Collaborate with business analysts and project managers to align ServiceNow technology with business needs and processes .

Provide technical leadership , manage project risks, and deliver robust, high-quality solutions.

Oversee scripting, performance optimization, and adherence to security best practices across implementations.

Troubleshoot technical issues, provide recommendations, and ensure smooth stakeholder communication.

Key Skills & Experience :

10+ years of overall IT experience , with extensive ServiceNow implementation background.

Strong knowledge of ServiceNow architecture, framework, data model, and integrations .

Expertise in JavaScript, AJAX, HTML, CSS, ServiceNow APIs & Web Services .

Proven ability to lead cross-functional teams and manage complex, large-scale projects