ServiceNow Service Manager

This is a senior role focused on managing the ServiceNow platform to ensure stability, service quality, and continuous improvements. You will be a key bridge between business stakeholders, vendors, and IT teams taking ownership of end-to-end delivery and ensuring ServiceNow adds maximum value to the organization.

Key Responsibilities :

• Lead day-to-day ServiceNow operations (availability, performance, scalability, security).
• Manage incidents, major incidents, and service requests, ensuring quick resolution and minimal impact.
• Monitor and report on SLA, OLA, and KPI performance with proactive issue resolution.
• Drive continuous service improvements, automation, and best practices.
• Collaborate with vendors and procurement to ensure contract compliance and service excellence.
• Oversee service transitions and maintain updated process documentation.
• Ensure compliance with ITIL, governance, and security standards.
• Act as a ServiceNow Subject Matter Expert (SME) and advisor across business functions.

Required Skills :

(ref : hirist.tech)