Lead ServiceNow Developer - ITSM Framework

About Company :

They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation.

We guide customers from whats now to whats next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and Client :

Our client is a global digital solutions and technology consulting company headquartered in Mumbai, India.

The company generates annual revenue of over $4.29 billion (?35,517 crore), reflecting a 4.4% year-over-year growth in USD terms.

It has a workforce of around 86,000 professionals operating in more than 40 countries and serves a global client base of over 700 organizations. Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer.

In the past year, the company achieved a net profit of $553.4 million (?4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines.

Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineeringreflecting its strategic commitment to driving innovation and value for clients across Title : Servicenow Lead : PAN Level : 6 Responsibilities :

• Lead ServiceNow ITSM development & implementation.
• Collaborate on requirements, design, and testing.
• Mentor team, ensure code quality & documentation.
• Manage integrations, upgrades, and platform operations.
• Drive automation & service improvements.
• Handle team hiring, performance, and engagement.
• Ensure SLA adherence & timely project Required :
• ServiceNow ITSM (Certified), JavaScript, Glide.
• Strong leadership, communication & problem-solving.
• Agile methodology knowledge.

(ref : hirist.tech)