About Company :
Our client is a trusted global innovator of IT and business services.
They help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services.
Our client enables them, as well as society, to move confidently into the digital future.
We are committed to our clients long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe.
Job Description :
Job Title : ServiceNow ITSM / ITOM Lead : Pan : 8+ Type : Contract to hire
Work Mode : Remote
Notice Period : Immediate joiners only
Roles and Responsibilities :
Must Have : CSA and CIS Certificates , copies must be attached along with profiles.
We are seeking an experienced and highly skilled ServiceNow Architect to join our team.
The ideal candidate will have deep expertise in designing and implementing solutions using ServiceNow, with a focus on IT Service Management (ITSM) and IT Operations Management (ITOM).
The architect will play a key role in defining and driving the overall architecture and integration of the ServiceNow platform to meet business objectives, ensuring scalability, performance, and Responsibilities Architecture & Design :
- Design and implement scalable, reliable, and secure ServiceNow solutions aligned with ITSM and ITOM best practices.
- Translate business requirements into technical designs and architecture.
- Develop roadmaps for platform expansion, ensuring alignment with business goals.
ITSM & ITOM Expertise :
Lead the design, deployment, and optimization of ITSM modules (Incident, Problem, Change, Request, Knowledge, etc.Implement and optimize ITOM solutions, including Discovery, Service Mapping, Event Management, Orchestration, and CMDB.Ensure integration and alignment between ITSM and ITOM processes for end-to-end service Governance & Best Practices :Define governance processes, development standards, and technical best practices for the platform.Establish guardrails for platform performance, scalability, and and Automation :Integrate ServiceNow with third-party systems (e.g., monitoring tools, cloud providers, CI / CD pipelines).Leverage Flow Designer, Integration Hub, and other automation tools for streamlining Collaboration :Collaborate with business stakeholders, process owners, and technical teams to align platform capabilities with business needs.Provide technical leadership and guidance to ServiceNow developers and Improvement :Stay up-to-date with ServiceNows latest releases and features, recommending adoption where applicable.Drive innovation by exploring new ServiceNow modules and solutions to enhance business Skills and Experience Expertise :8+ years of experience with ServiceNow, with at least 4 years in an architect role.Strong hands-on expertise in ITSM and ITOM modules, including CMDB design and maintenance.Experience with scripting languages (e.g., JavaScript, AngularJS) and development on the ServiceNow platform.Proficiency in MID Server configuration, ServiceNow Discovery, and Service Mapping.Experience with Event Management, Orchestration, and Cloud Management & Leadership :Proven ability to design and document architectural solutions for complex business requirements.Experience in platform upgrade planning and execution.Strong leadership and mentoring skills to guide technical & Automation :Experience with REST / SOAP APIs and integration with third-party systems.Hands-on experience with Flow Designer and Integration Hub.Soft Skills :
Excellent communication and presentation skills, capable of interacting with stakeholders at all levels.Strong analytical and problem-solving abilities.Ability to manage multiple priorities and deliver results under Qualifications :Certified ServiceNow System Administrator (CSA).Certified Implementation Specialist (CIS) in ITSM and / or ITOM.Experience with other ServiceNow modules (e.g., SecOps, HRSD, GRC, CSM) is a plus.Familiarity with Agile / Scrum methodologies.Cloud infrastructure knowledge (AWS, Azure, or GCP).(ref : hirist.tech)
