Malayalam Language Expert

We are looking for fluent Malayalam speaking Customer Support Professionals for handling both Inbound and Outbound calls. The candidates will be responsible for assisting customers, resolving queries, providing product / service information, and ensuring a positive customer experience.

Job Responsibilities : -

• Handle Inbound customer queries and provide accurate information.
• Make Outbound calls for follow-ups, feedback, and service reminders.
• Resolve customer issues efficiently and escalate unresolved cases to the senior team.
• Maintain call and customer records in CRM systems.
• Maintain professionalism, empathy, and customer-centric communication.
• Understand customer needs and provide appropriate solutions.
• Follow call scripts, company policies, and compliance standards.

Desired Candidate Profile : -

Contact Details : -  Jagriti (7838422964), Amit (7678602048) & Navneet (8700570163) from 10 am to 7 pm (Monday to Saturday).

Skills Required

Customer Service, Active Listening, outbound bpo , inbound bpo , Domestic BPO, Customer Handling