Chinese Language Expert(6 Months Contract)

What will you do

• Business Analysis & advising on key Marketing campaigns and initiatives.
• End to End Project Management.
• Liaison between the field marketers and the execution team.
• Managing area operations for rendering and achieving quality services; monitoring high end problem resolution team on performance bottlenecks.
• Conducting day to day analysis for operational metrics like SL, CSAT, Utilization and report generation at process level.
• Providing value added solution services by program reviews; monitoring the post service activities like follow up with the clients, service reminders and handling customer grievances for superior solution center experience.
• Managing queue handling and day-to-day analysis for maintaining SL; monitoring day to day resolution closures and case aging to ensure timely resolution.
• Framing work direction & plan for associates after assessment of their capabilities
• Preparing & presenting various weekly / monthly MIS reports pertaining to process / productivity.

What will you need

Skills Required

Business Analysis, Ms Office