IS Operations Manager for Operational Technology Service Onboarding Support

This job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to :

IS Dep Manager-Ops Technology&Business

Your role and responsibilities (Mandatory)

In this role, you will have the opportunity to be accountable to deliver and orchestrate the delivery of Information Systems (IS) service line operations activities. Each day, you will coordinate with and supervise internal and / or external third-party supplier resources for the effective delivery and operational performance of the services in scope. You will also showcase your expertise by ensuring continuous improvement and compliance.

The work model for the role is : #LI hybrid

This role is contributing to the Security Risk and Compliance Organization Globally. Main stakeholders are Security teams, Information Systems teams across global services and business areas.

You will be mainly accountable for : Fulfilling the service requests in the agreed Service Level Agreements (SLAs) and collaborating with IS Service Owner to define the domain service catalog.

Reviewing SLAs and corresponding service monitoring and controlling metrics to identify rightsizing opportunities.

In the scope of this position is the accountability for the facilitation and coordination for onboarding additional sites deploying the OT-IDS Solutions (e.g. Claroty, Nozomi) and tooling as part of our OT Security services across ABB. This includes OT Asset Management, OT Vulnerability Management and OT Incident Reporting.  While these services are not business critical as in downtime directly impacting our production, but it does impact on our OT Security visibility.

The focus for this position is on the process part of the onboarding of sites.

Responsible to facilitate and coordinate the onboarding of new sites, this includes the onsite deployment of the OT-IDS sensors integration in the central management console.

Responsible to maintain the onboarding process and ensure it is optimized based on our learnings.

Responsible in collaboration with the businesses to maintain the onboarding pipeline.

Qualifications for the role (Mandatory) 10+ years of experience in project / program management.

Preferable experience with or exposure to IT / OT security.

Bachelor’s degree in Computer Science or related field (preferred).

Excellent communication and presentation skills, possessing confidence when engaging senior stakeholders.

Strong global experience, especially in collaborating with distributed teams on security topics.

One or more of the following certifications would be preferred : PMP, CAPM, PMI ACP, ITIL.

More about us : Our mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have a strong technical skills, analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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