Operations Support System Engineer

Position Name : OSS L2 Support Engineer

Job Summary :

We are seeking a highly motivated and skilled OSS Engineer with a strong passion for automation and data analytics to join our Operations Support Systems team. This role will be instrumental in driving end-to-end efficiency, reducing manual effort, and strategically improving our FCAPS (Fault, Configuration, Accounting, Performance, Security) processes across the entire network infrastructure. The successful candidate will leverage their technical expertise to develop automation solutions, analyse operational data, and drive process improvements that deliver measurable business benefits and enhance overall service quality and customer satisfaction.

Key Responsibilities :

Automation Development & Implementation :

• Develop robust scripts and automation solutions using various tools and programming languages to streamline operational tasks across all network domains. This includes, but is not limited to :
• Automating data copy-paste operations.
• Web data scraping for operational insights.
• Automated calculations and data processing.
• File manipulation (opening, moving, parsing).
• Email parsing for automated triggers or data extraction.
• Automated login and interaction with Network Elements (NE), Operations Support Systems (OSS), Element Management Systems (EMS), and Network Management Systems (NMS).
• Connecting to and extracting data from APIs.
• Parsing and extracting insights from unstructured data sources.
• Prepare and maintain RMOP (Runbook / Method of Procedure) based automation, ensuring these automated processes are well-documented and reliable.

End-to-End FCAPS Improvement :

Process Digitization & Optimization :

Business Value Realization :

Collaboration & Support :

Technical Requirements (Most Visible) :

Data Handling :

Network Domain Knowledge :

Automation Tools : Experience with automation frameworks or tools (e.g., Ansible, Puppet, Chef, RPA platforms like UiPath, Automation Anywhere, Blue Prism).

Qualifications :

Skills Required

Unix, Uipath, Csv, Powershell, Chef, Soap, Bash, Json, Sql, Nosql, Git, Automation Anywhere, Perl, Linux, Ansible, Blue Prism, Xml, Restful Apis, Puppet, Python