IS Operations Manager - IAM (SARA-next)

En ABB, ayudamos a las industrias a superar su capacidad productiva, de forma más eficiente y limpia. Aquí, el progreso es una expectativa para usted, su equipo y el mundo. Como líder global del mercado, le brindaremos lo que necesita para lograrlo. No siempre será fácil; crecer requiere agallas. Pero en ABB, nunca trabajará solo. Dirige lo que dirige el mundo.

Este Puesto Reporta a

IS Department Manager - IAM Operations

Your Role And Responsibilities (Mandatory)

In this role, you will have the opportunity to be accountable to deliver and orchestrate the delivery of Information Systems (IS) service line operations activities. Each day, you will coordinate with and supervise internal and / or external third-party supplier resources for the effective delivery and operational performance of the services in scope. You will also showcase your expertise by ensuring continuous improvement and compliance.

The work model for the role is #Hybrid

This role is contributing to the Group IS Security Risk and Compliance global organization. Main stakeholders are Business Area Security Leads, Application Owners and Managers across organization and geographic locations.

You Will Be Mainly Accountable For

• Governing operational activities of SARA Next application, ensuring fulfillment of the agreed Service Level Agreements (SLAs) for ITIL processes related to application and collaborating with IS Service Owner to define the domain service catalog.
• Reviewing SLAs and corresponding service monitoring and controlling metrics to identify rightsizing opportunities.
• Supporting major incident and critical situation resolution by finding the root cause of incidents (through known errors and root cause analysis), defining workarounds, and following up on fixing root causes (by planning problem resolution and change implementation).
• Reviewing and owning control set required for Internal and External Audit, providing input to Compliance teams in the organization.

Qualifications For The Role

What&aposs in it for you

You have an opportunity to grow in area that gains significant visibility and importance within the organization, but also in the market, and is relevant for any industry and company.

More About Us (Mandatory)

It is our mission in Information Systems (IS) to harness the power of information technology to deliver valuable, reliable and competitive IS services for ABB. If you have a strong technical and analytical mind and the drive to help us stay ahead of the competition, you are the one we are looking for.

Valoramos a personas de diferentes orígenes. ¿Podría ser esta tu historia Postula hoy mismo o visita www.abb.com para leer más sobre nosotros y descubrir el impacto de nuestras soluciones en todo el mundo.

Advertencia de fraude : Cualquier oferta genuina de ABB siempre estará precedida por un proceso formal de solicitud y entrevista.

Nunca solicitamos dinero a los solicitantes de empleo.

Para conocer las vacantes actuales, puedes visitar nuestro sitio web de carreras profesionales https : / / global.abb / group / en / careers y postularte.

Consulta el aviso detallado de precaución contra fraude en el reclutamiento a través del enlace https : / / global.abb / group / es / careers / how-to-apply / fraud-warning.

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Skills Required

Root Cause Analysis, Compliance, Itil