IS Operations Manager - IAM (SARA-next)

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to :

IS Department Manager - IAM Operations

Your Role And Responsibilities (Mandatory)

In this role, you will have the opportunity to be accountable to deliver and orchestrate the delivery of Information Systems (IS) service line operations activities. Each day, you will coordinate with and supervise internal and / or external third-party supplier resources for the effective delivery and operational performance of the services in scope. You will also showcase your expertise by ensuring continuous improvement and compliance.

The work model for the role is #Hybrid

This role is contributing to the Group IS Security Risk and Compliance global organization. Main stakeholders are Business Area Security Leads, Application Owners and Managers across organization and geographic locations.

You will be mainly accountable for :

• Governing operational activities of SARA Next application, ensuring fulfillment of the agreed Service Level Agreements (SLAs) for ITIL processes related to application and collaborating with IS Service Owner to define the domain service catalog.
• Reviewing SLAs and corresponding service monitoring and controlling metrics to identify rightsizing opportunities.
• Supporting major incident and critical situation resolution by finding the root cause of incidents (through known errors and root cause analysis), defining workarounds, and following up on fixing root causes (by planning problem resolution and change implementation).
• Reviewing and owning control set required for Internal and External Audit, providing input to Compliance teams in the organization.

Qualifications For The Role

What's in it for you

You have an opportunity to grow in area that gains significant visibility and importance within the organization, but also in the market, and is relevant for any industry and company.

More About Us (Mandatory)

It is our mission in Information Systems (IS) to harness the power of information technology to deliver valuable, reliable and competitive IS services for ABB. If you have a strong technical and analytical mind and the drive to help us stay ahead of the competition, you are the one we are looking for.

We value people from different backgrounds. Could this be your story Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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Skills Required

Itil