Presales Specialist

We are looking for a skilled Product Specialist with strong domain knowledge in CCaaS , SaaS , GPS tracking systems , cybersecurity , NOC monitoring , hardware infrastructure , and cloud services . This role bridges product, sales, and technical teams to ensure seamless product delivery and client satisfaction.

Key Responsibilities :

Serve as the subject matter expert across assigned product lines.

Support sales teams with product insights, demos, and client consultations.

Collaborate with engineering on product development and enhancements.

Assist in onboarding, training, and technical enablement for clients.

Monitor product performance and customer feedback to drive improvements.

Requirements :

2+ years’ experience in a similar product or technical role.

Hands-on experience with :

CCaaS and SaaS platforms

GPS / fleet tracking solutions

Cybersecurity and NOC monitoring tools

Hardware infrastructure and cloud services (AWS / Azure / GCP)

Strong communication and problem-solving skills.

Bachelor's degree in IT, Engineering, or a related field preferred.