Help Desk Representative

Roles and Responsibilities

• Handle customer calls to resolve their queries and concerns.
• Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve complex customer issues that require escalation.
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
• Freshers salary : 30k
• Experienced : 7.5lks

Call mayur@9343402211

Call anusha@7815982900

Call shobitha@7816042500

Call aditi@7795311459

Call apoorva@9986600010