Help Desk Associate
Tata Consultancy ServicesBengaluru, Republic Of India, IN2 days ago
Job description
Desired Competencies (Technical / Behavioral Competency)
Must-Have
(Ideally should not be more than 3-5)
- Infrastructure technical support experience
- Willingness to work in night shifts and weekends
- Good functional knowledge of desktop / hardware / messaging / networks
- Excellent communication skills
Good-to-Have
CompTIA A+, N+, ITIL Foundation certification
Responsibility of / Expectations from the Role
Voice and chat support
Technical troubleshooting mainly related to desktop / OS, Networking, Messaging and application support
Excellent Customer handling / soft skills
Logging incidents and service requests and manage their lifecycle
Willingness to learn
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Associate • Bengaluru, Republic Of India, IN
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