This job offer is not available in your country.
University - Help Desk Associate
Dayananda Sagar UniversityBengaluru, Karnataka, India30+ days ago
Job type
- Quick Apply
Job descriptionHigh school diploma (required). Associate’s / Bachelor’s in IT, Computer Science, or related field (preferred). Strong communication, patience, and problem-solving abilities. Ability to explain technical concepts to non-technical users.
Position Overview
The University Help Desk Associate provides frontline technical support to students, faculty, and staff, ensuring seamless operation of IT services. This role combines problem-solving expertise with exceptional customer service to resolve hardware, software, and network issues efficiently.
Tasks
Key Responsibilities
- Technical Support : Troubleshoot and resolve issues related to operating systems (Windows / macOS), software (MS Office, LMS), network connectivity, and devices (laptops, mobile).
- User Assistance : Manage password resets, account access, email / VPN setups, and multi-factor authentication via phone, email, chat, and in-person interactions.
- System Maintenance : Install / configuring software / hardware, update documentation, and escalate complex issues to senior IT staff.
- AV / Event Support : Set up audio-visual equipment for campus events and classrooms.
- Education : Guide users on IT best practices and security protocols.
- Inventory Management : Track and maintain hardware / loaner equipment inventory.
Requirements
Qualifications
Education :
Soft Skills :
Create a job alert for this search
Associate Help Desk • Bengaluru, Karnataka, India