Job Description
Duties :
We are looking for a skilled and detail-oriented Desktop Support & Asset Management Engineer to join our IT team at our Bangalore office. This role is asset-management heavy, combining technical desktop support duties with responsibility for maintaining accurate records and control over all IT assets. The ideal candidate has solid hands-on experience in asset lifecycle management, ticketing systems, and desktop support with strong communication and reporting skills.
Asset Management (Primary Focus) :
- Maintain accurate and up-to-date records of all IT assets (hardware, software, peripherals, licenses).
- Track the full asset lifecycle – from procurement to deployment, maintenance, and disposal.
- Conduct regular physical and digital asset audits and reconciliations.
- Ensure all assets are properly tagged, labelled, and inventoried.
- Collaborate with Finance, Procurement, and IT teams for budgeting, compliance, and purchasing.
- Update and manage records in the asset management tool (e.g., ServiceNow).
- Ensure Just-In-Time inventory support for the region.
Desk Support :
Provide Level 1 and Level 2 IT support for internal users (hardware, software, peripherals, andconnectivity issues).
Support via walk-in, remote tools, email, chat, or ticketing system (ServiceNow).Install and configure desktops, laptops, printers, scanners, mobile devices, and related peripherals.Troubleshoot and resolve common issues : internet access, password resets, email access, and printermalfunctions.
Escalate complex or unresolved issues to higher-tier support or specialised teams.Perform system diagnostics, log analysis, and root cause identification.Document all support incidents in the ticketing system and maintain resolution records.Skills :
Asset Management Systems (ServiceNow preferred)Microsoft Excel (Advanced Level)Windows OS, macOS, MDM (SCCM, JAMF, Intune)Basic scripting (PowerShell preferred)Strong communication skills, both verbal and written.Knowledge of LAN, WAN, VPN, and network troubleshootingAbility to support VIPs and non-technical users patiently and clearly.Documentation, collaboration, and follow-up skills.Proactive and customer-focused mindset.Education :
Bachelor’s degree in Information Technology or related field (or equivalent experience).5–8 years of hands-on experience in desktop support and asset management.ITIL Foundation certification (preferred).Experience working with ServiceNow or similar ticketing / asset systems.