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Desktop Support Engineer
ThoughtSol Infotech Ltd.Bengaluru, Karnataka, India18 days ago
Job descriptionInstall, update, and patch software applications and security tools. Provide day-to-day support for Microsoft 365 applications including Outlook, Teams, Support system provisioning via Microsoft Intune and Windows Autopilot (basic Manage user accounts, groups, and permissions using Active Directory. Assist with system upgrades, data migrations, and routine backups. Troubleshoot basic network issues (LAN, WAN, Wi-Fi) and VPN connectivity problems. Perform basic configuration and support of network devices such as routers, switches, Assist in IP address configuration and network printer setup. Monitor and maintain network performance at the location. Respond to IT support tickets, ensuring timely and effective resolution. Document technical issues, solutions, and IT processes accurately. Ensure compliance with IT security policies and industry best practices. Manage IT assets and maintain inventory for your designated location. Strong troubleshooting and problem-solving abilities. Basic understanding of Firewalls and Layer 2 Switches. Familiarity with ITSM tools for ticket management. Ability to work independently and prioritize tasks.
Job Title : Deskside Support Engineer
Experience : Minimum 1 Year
Location : Bengaluru
Job Summary :
We are looking for a proactive and skilled Deskside Support Engineer to join our IT team in
Bangalore. The ideal candidate will have at least one year of hands-on experience in managing
and supporting IT infrastructure, including Windows and macOS environments, basic network
troubleshooting, and end-user support.
Key Responsibilities :
- Install, configure, and maintain Windows and macOS operating systems.
- Troubleshoot hardware issues related to desktops, laptops, printers, and other
peripherals.
OneDrive, and SharePoint.
knowledge required).
and firewalls.
Preferred Skills :
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Desktop Support Engineer • Bengaluru, Karnataka, India
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