Citrix Virtual Desktop

Greeting from TCS

Technical Tasks / Activities :

• Responsible for performing troubleshooting of tickets for Citrix environment and driving towards resolution.
• Installation / configuration / managing XenDesktop farm (latest version 7.x)
• Advanced - Should be managing Xen Server farm at multiple sites.
• Creation of Citrix VM / Clone providing them via provisioning server
• Backup / hot fix installation on XenServer
• Handle & Monitor Netscaler, Cloud Connectors, Storefront Servers.
• Manage Published VDI solution through Apache Cloudstack.
• Publishing applications\Desktops via Citrix DaaS
• Handle all tickets escalated by Field IT or Service Desk or forwarded from other service teams.
• Build / test Citrix / WTS software packages based on SAP release cycles
• Publish, update and support Citrix / WTS software packages
• Apply common updates on Published Apps
• Support and maintain test & production environment
• Support and maintain all scripts / settings that are used in the environment
• Build / deploy / decommission virtual servers (IMAC activities)
• Provide access to the environment via predefined groups in SAP directory services
• Perform evaluation and testing of any new Citrix client
• Perform periodic and emergency systems maintenance including patching.
• Coordinate with third-party suppliers and SAP internal departments on related support activities.
• Support multi-cloud platforms.
• Review the SCOM alerts
• Proactively monitor all the critical applications\Desktops every six hours

Process Expectations :

Pre-requisites :