IT Support Engineer - APAC

With over 140 years of Swiss engineering heritage, Sécheron Hasler Group is a global leader in high-power electrical and electronic equipment. Our solutions power railways, renewable energy, DC and AC networks, and industrial systems worldwide trusted for their precision, reliability, and innovation.

Common Services : Behind every great innovation is a strong foundation. Our Common Services teams spanning IT, HR, finance, and more, enable excellence across the Group. If you’re driven by impact and collaboration, this is where your contribution powers global success. For the expansion of our team, we are seeking to hire in Bangalore a dynamic and motivated IT Support Engineer .

Requirements

Overview :

We are seeking a highly skilled and self-reliant IT Support Engineer to take full ownership of day-to-day IT operations across end-user support, Microsoft 365 services, infrastructure, networking, and security. This role is ideal for someone with a broad technical background who can work independently, troubleshoot complex issues, and ensure the smooth running of all IT systems and services. The successful candidate will be the go-to expert for both support and systems tasks in a fast-paced and dynamic environment.

Key Responsibilities :

End-User Support & Microsoft 365 :

• Provide advanced Level 1 and 2 support across end-user hardware, software, and mobile devices ensuring SLA compliance and quality resolution
• Oversee device lifecycle management (laptops / desktops), imaging, and deployment processes
• Manage and optimize Microsoft 365 services, including :
• Exchange Online, Teams, SharePoint, OneDrive, Intune / Endpoint Manager, Azure AD, Defender for Endpoint.
• Ensure device compliance, patching, and security via Microsoft Endpoint Manager.
• Automate user lifecycle and improve support processes around onboarding / offboarding.
• Collaborate with internal teams to ensure seamless onboarding / offboarding, identity lifecycle, and automation.

Server & Infrastructure Management :

Networking & Security :

Operations & Continuous Improvement :

Required Skills & Experience :

Education & Preferred Certifications :

Benefits

We foster flat hierarchies  and direct communication , enabling quick decisions and strong collaboration across all levels. You’ll be trusted with real responsibility and encouraged to take initiative, with plenty of opportunities to grow both personally and professionally.