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Customer Support Officer [15h Left]
MphasisPune, Maharashtra, India13 hours ago
Job descriptionOperating the computer- Intermediate MS Office - Intermediate Avaya / Phone Operating skills – Beginner Fluent in Spoken and written English with effective Business Communication Communication in neutral accent over phone Active listening and probing skills Basic knowledge of Insurance Respond to customer queries via inbound / outbound calls and emails within defined SLA’s Record interaction using client system with proper classification Refer Knowledge base and perform task as per defined process Follow up and closure of interactions to ensure customer satisfaction Passionate about customer service Comfortable with Rotational shifts, extended working hours and weekly offs. Candidate should clear the V&A and online typing tests Positive energy Positive attitude Self- learner Any Graduate, Freshers can apply
Who are we looking for?
- Graduate freshers and experienced candidates with excellent communication skills
- Analytical skills
For experienced : Candidates with 6months-1.5 years of experience in international voice process.
Technical Skills :
Process Skills :
Behavioral Skills :
Qualification :
Shift : US shift (5 days working with fixed weekoffs on Saturdays and Sundays)
Transportation : Two-way cab available on certain KMs radius.
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15H Customer Support • Pune, Maharashtra, India
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