This job offer is not available in your country.
Customer Service Representative - Email support
Selections HR Services Private LimitedPune, Maharashtra, India3 days ago
Job descriptionUnderstand the nature of the complaint, including : Allegations of hidden or excessive commission Claims of undisclosed interest rates Concerns about irresponsible lending Retrieve relevant finance agreement details from internal applications Check for any commission arrangements or discretionary commission agreements Respond to the complainant or their representative within the required timeframe Provide clear, transparent information about commission and interest arrangements Ensure signed Letters of Authority are in place when dealing with third parties
Responsible for managing complaints raised by customers (directly or via third parties like Claims Management Companies or solicitors) regarding issues with their Vehicle finance loan. These complaints typically involve concerns about commission beyond the interest rate limits set by the Financial Conduct Authority (FCA) & Irresponsible lending practices This refers to situations where the finance company may have failed to properly assess whether the customer could realistically afford to repay the loan
Key Responsibilities :
Complaint Logging :
- Log all received complaints into the system within 5 working days of receipt.
Complaint Review :
Information Gathering :
Communication :
Documentation :
Create a job alert for this search
Customer Service Representative • Pune, Maharashtra, India
Related jobs
![Customer Support Officer [15h Left]](https://cdn-logos.talent.com/v1/logo/image?feedcode=attb-in&company_name=Mphasis)
- Promoted
Customer Support Officer
Ileseum ClubsPune, Maharashtra, India We are seeking a dedicated and detail-oriented Customer Support Coordinator to join our team.This role is essential in providing exceptional customer service and support to our clients.The ideal ca...Show moreLast updated: 25 days ago
- Promoted
Customer Support & Admin Specialist
PropertyLoopPune, IN Job Title : Customer Support & Admin Specialist.Remote (India-based preferred).Full-Time | Monday–Friday 9am–6pm UK | Alternate Saturdays 9am–4pm.
Competitive | Based on Experience.London’s fastest-g...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Officer
MphasisPune, Maharashtra, India Operating the computer- Intermediate.Avaya / Phone Operating skills – Beginner.Fluent in Spoken and written English with effective Business Communication.
Communication in neutral accent over phone.Ac...Show moreLast updated: 15 days ago
- Promoted
Customer Support Representative
WNSPune, Maharashtra, India Mega Walk-In Drive at WNS Pune Voice Process Hiring!.Location : Weikfield IT Park, Viman Nagar, Pune.Position : Voice Process Executive.
Shift : Rotational shifts (Flexibility required).Cab Facility : C...Show moreLast updated: 23 days ago
- Promoted
Customer Support Specialist
Scry AIPune, Maharashtra, India Years in Customer Support, Helpdesk, or Client Success.Scry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance.Our platforms C...Show moreLast updated: 13 days ago
- Promoted
- New!
Sales Engineer
Alba Sales Corporation - House of Specialty Industrial Products & ServicesTalegaon, Maharashtra, India Alba Sales Corporation - House of Specialty Industrial Products & Services is an authorized distributor and supplier of a wide range of industrial products and services.
We specialize in adhesives, ...Show moreLast updated: 10 hours ago
- Promoted
- New!
Customer Support Officer [15h Left]
MphasisPune, Maharashtra, India Who are we looking for? • Graduate freshers and experienced candidates with excellent communication skills • Analytical skills For experienced : Candidates with 6months-1.Technical Skills : • Ope...Show moreLast updated: 3 hours ago
- Promoted
Ads Performance Marketing Specialist
Symbiosis Skills & Professional UniversityPune / Pimpri-Chinchwad Area, India Ads Performance Marketing Specialist.We are seeking a highly analytical and results-driven.Ads Performance Marketing Specialist.
This role is responsible for planning, executing, analyzing, and scal...Show moreLast updated: 12 days ago
- Promoted
Customer Support Representative
ConfidentialPune Handle inbound and outbound customer inquiries via phone, email, chat, or other communication channels.Assist the Customers / Clients based in the USA to prepare the custom Tax Summary Report and sha...Show moreLast updated: 30+ days ago
- Promoted
E-Commerce Automotive Spare Parts Customer Service Representative
Newparts, Inc.Pune, IN Job Description : Automotive Customer Service Representative.Location : Remote (North American Hours).Desired Skills and Experience : .
Bachelor's degree in Engineering.Automobile Spare Parts / Automobi...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Support Specialist
TUTOADDAPune, IN This is a full-time role for a Customer Support Specialist.The Customer Support Specialist will be responsible for providing high-quality customer service by addressing customer inquiries, resolvin...Show moreLast updated: 12 hours ago
- Promoted
Customer Service Representative
TPpune, maharashtra, in International Customer Support Executive.Gurgaon (Remote – Work From Home).Rotational, including night shifts.We’re looking for enthusiastic and customer-focused individuals to join our internation...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Support Specialist
ReframePune, IN Reframe is the #1 app to help people cut back or quit drinking by combining neuroscience, psychology, and real human support.
We’re on a mission to help millions transform their relationship with al...Show moreLast updated: 2 hours ago
- Promoted
Customer Support Supervisor
Jet Stream Ent.Pune, IN Advance Your Career as a Technical Customer Support Supervisor.Are you an experienced professional with a strong passion for leading technical customer support teams? We are looking for a dedicated...Show moreLast updated: 4 days ago
- Promoted
Customer Service Representative
MphasisPune, Maharashtra, India Job Title : Tr Customer Support Officer - BPO.Mphasis Limited, EON free zone, Cluster C, Wing 2, Kharadi, Pune-411014 (Work from office).
Two ways cabs available up till 40 kms (Complete Night shifts...Show moreLast updated: 3 days ago
- Promoted
Customer support
ConfidentialPune Respond to and resolve all customer inquiries (via phone, e-mail, WebEx).Communicate in a courteous and professional manner that inspires confidence in your ability to troubleshoot and resolve issu...Show moreLast updated: 30+ days ago
- Promoted
Receptionist
NIF Global Pimpri ChinchwadPimpri Chinchwad, Maharashtra, India We suggest you enter details here.This is a full-time, on-site role for a Receptionist located in Pimpri Chinchwad.The Receptionist will be responsible for managing the front desk, greeting and ass...Show moreLast updated: 1 day ago
- Promoted
Sales Representative
InalifoundationTalegaon, Maharashtra, India The project operates water filtration and distribution plants that provide.We’re looking for an energetic and target-driven.
You’ll be the key link between our mission and the local market — creatin...Show moreLast updated: 2 days ago