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Sales & Customer Support Executive (US Hours)

Sales & Customer Support Executive (US Hours)

BigtoePune, IN
11 hours ago
Job description

We’re looking for a smart, proactive, and well-spoken Sales & Customer Support Executive to join our growing team.

You’ll be the voice of Bigtoe — helping potential customers book services, answering questions, and ensuring every interaction leaves them smiling.

This is not a script-based call center job. You’ll be expected to think, understand our offerings, and genuinely help people book the right service.

Responsibilities

  • Handle inbound calls, chats, and texts from potential customers.
  • Guide them through service options, pricing, and help them complete bookings.
  • Follow up with warm leads, recover unbooked sessions, and close sales politely.
  • Support existing clients with reschedules, questions, and feedback.
  • Coordinate with operations when needed to ensure smooth fulfillment.
  • Maintain CRM notes and communicate customer insights to the team.

Requirements

  • Excellent spoken and written English with a neutral or American accent.
  • Experience in customer support or inside sales (preferably US-based clients).
  • Comfortable working night / evening hours (US time zones).
  • Confident, empathetic, and able to think on your feet.
  • Tech-savvy and comfortable using chat, CRM, and web-based tools.
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