Billing and Collections Specialist

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.

Envoy is looking for a Billing and Collections Specialist to join our fast-paced work environment. The perfect candidate will be a self-starter, have impeccable attention to detail and sense of urgency and deadline driven with a willingness to adapt to change. This role will report to the Supervisor, Accounts Receivable, and will have great visibility cross-departmentally across all functions of the organization.

As our Billing and Collections Specialist, you will be required to :

• Manage relationship with a growing list of clients, including consolidating and distributing monthly invoices in a timely manner per customer expectation and collections outreach for balances past due.
• Develop and maintain relationships with counterparts on the external customer and internal business side to understand billing and payments experience for Envoy customers.
• Leverage understanding of customer needs, Envoy's products, and systems to identify and proactively address drivers of non-payment.
• Utilize and maintain third-party billing websites for invoice submission and collections outreach.
• Drive resolution on billing and payment problems by troubleshooting issues faced, understanding root cause, and interfacing with Finance, Customer Experience and Account Management teams on driving quick and efficient resolution.
• Partner with Finance, Customer Experience, and Account Management teams to proactively surface operational feedback and address process gaps / issues.
• Assist in both internal and customer facing report creation or updating on a recurring or as needed basis

To apply for this role, you should possess the following skills, experience and qualifications :

If you're detail-driven, thrive in fast-paced environments, and love solving problems through collaboration—apply now and help us shape a seamless billing experience for Envoy's global clients!

Skills Required

Microsoft Excel, Reporting