Job Description : Quality Analyst – Sales (Admissions Department)
Location : Gurgaon, 6 days working, onsite
Department : Sales – Admissions
Reports To : Chief Revenue Officer (CRO), Cyboard School
About Cyboard School
Cyboard School is a pioneering online school revolutionizing education with innovation,
accessibility, and personalized learning. With students across India, we are reshaping how
learning and admissions happen in the digital-first era.
Role Overview
We are seeking a detail-oriented and proactive Quality Analyst (QA) to join our Sales –
Admissions Department. The QA will be responsible for monitoring and evaluating the
quality of calls, chats, and email communications handled by our Admissions Team of 25
members. This role will ensure consistent adherence to communication standards, provide
actionable feedback, and support training initiatives to enhance the overall admission
experience.
Role & Responsibilities
Skills & Qualifications
Benefits & Culture Highlights
On-site, collaborative culture with close cross-functional partnership (Sales, Ops, L&D).
Clear career path into Sales Operations, Enablement, or Analytics with skill development and mentorship.
Performance-linked incentives and regular coaching to support professional growth.
Skills : coaching,sales operations,microsoft excel,salesforce,sales
Skills Required
Salesforce, Sales Operations, Powerpoint, Excel, Ms Office, Reporting Skills
Quality Analyst • Gurugram, Gurgaon / Gurugram, India