Pre Post Sales Engineer

Company Description

Miracle Minds is dedicated to unlocking the incredible potential within every child through holistic development programs. Specializing in Speech, Occupational, and Behavioral Therapy, the organization focuses on improving fine and gross motor skills, self-care, behavior, and mental health. With an individualized care approach, Miracle Minds creates a nurturing and inclusive environment where every child, including those with developmental challenges, can thrive. By collaborating with parents, teachers, and therapists, the team provides comprehensive, evidence-based interventions. Miracle Minds is a community committed to empowering children to achieve their developmental milestones and grow in all areas of life.

Role Description

This is a full-time, on-site Caller role based in Kalyan Nagar, Bengaluru. The primary responsibilities include making outbound calls, addressing inquiries, providing information about the organization's services, and maintaining accurate records of communication. The Caller will also follow up with prospective clients, assist with scheduling appointments, and support customer satisfaction efforts by handling feedback or concerns courteously. Building strong relationships with parents, caregivers, and other stakeholders is a key aspect of this role.

Qualifications

• Strong communication and interpersonal skills, with the ability to engage with parents, caregivers, and clients effectively
• Time management and organizational skills for accurate documentation and record-keeping
• Experience in customer service or a related field is a plus
• Proficiency in using telecommunication tools and basic computer applications
• Bachelor’s degree or equivalent education is a plus
• Empathy and patience in dealing with parents and caregivers of children with various developmental needs
• Ability to work effectively in a collaborative team environment
• Experience - minimum 1 year in tele-calling, counselling

Key Responsibilities

Skills & Qualities Needed

Other Requirements