Post Sales Systems Engineering

In this role, you will :

• Team Leadership & Development :
• Build, lead, mentor, and scale a high-performing Post-Sales Systems Engineering team in Bengaluru.
• Foster a culture of collaboration, innovation, accountability, and excellence, embedding Samsaras cultural principles within the India-based engineering team.
• Oversee resource allocation, performance management, and professional development for your engineering team.
• Post-Sales Systems Strategy & Technical Execution :
• Contribute to defining and executing the technical strategy for Post-Sales systems (e.g., Customer Support, Success, Experience platforms), collaborating with leadership to align with global business objectives and the customer journey.
• Support the design, development, implementation, and continuous improvement of robust and scalable solutions for post-sales functions by working closely with technical Subject Matter Experts (SMEs) and business partners.
• Drive the evolution and optimization of our customer-facing post-sales systems, ensuring they meet the needs of a rapidly growing business.
• Engineering & Operational Excellence :
• Establish, govern, and continuously enhance engineering best practices, coding standards, development lifecycles, and system performance for the Post-Sales Systems Engineering team.
• Oversee critical operational processes including incident management, Root Cause Analysis (RCA), problem resolution, and release management for post-sales systems.
• Cross-Functional Collaboration & Stakeholder Management :
• Collaborate effectively with global stakeholders across technology and business to define requirements, deliver impactful technology solutions, and ensure clear communication and alignment.
• Drive cross-functional initiatives and foster a shared vision for post-sales systems by leveraging strong influencing and communication skills.
• System & Vendor Management :
• Oversee the technical aspects of vendor relationships for post-sales technologies, ensuring top-notch tools and services.
• Establish, track, and report on key performance indicators (KPIs) for post-sales systems and engineering team delivery.
• Ensure all post-sales systems and engineering practices adhere to industry standards, legal requirements, and security best practices.
• Contribute to budget planning and management for post-sales systems engineering initiatives.
• Champion, role model, and embed Samsara s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
• Hire, develop and lead an inclusive, engaged, and high performing team.

Minimum requirements for the role :

Skills Required

Salesforce, zendesk, Workato, Javascript, APEX