Client Relations Specialist

Job Title : Tele Calling Executive

Department : Support

About the Role :

We are looking for a dedicated and customer-oriented Telecaller Executive to handle inbound and outbound calls related to customer complaints, queries, and support requests for banking services. The ideal candidate should have excellent communication skills, a calm and empathetic approach, and the ability to resolve customer issues efficiently while maintaining a professional demeanor.

Key Responsibilities :

• Handle inbound and outbound calls from bank customers regarding service issues, complaints, and queries.
• Log, track, and update customer complaints in the system accurately.
• Coordinate with internal departments (such as operations, IT, and service teams) to ensure timely resolution of issues.
• Follow up with customers to confirm resolution and ensure satisfaction.
• Provide accurate information about banking products, services, and processes when required.
• Escalate unresolved complaints to the concerned authority or supervisor .
• Maintain call records, complaint logs, and daily reports .
• Ensure compliance with bank policies, data confidentiality , and quality standards .

Required Skills & Qualifications :

Join our team and contribute to a collaborative, innovative environment, where your ideas can truly make a difference.

We look forward to receiving your application.