Technical Support Executive

Requirements

Description and Requirements

Role & Responsibilities

• Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service
• Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting
• Walks customers through common phone hardware and software configurations to maximize service functionality
• Provides solutions and resolution resources for customer repair problems
• Interfaces with customers over the phone providing status updates and ensuring service has been restored
• Escalates appropriate technical issues to upper-level technical support when needed

Additional Job Description

Preferred Candidate Profile

Perks And Benefits

Language Reference

English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Skills Required

Isp, Internet, Router, Voice, Wifi