Salesforce CRMA

Job Summary

We are seeking an experienced Salesforce CRM Analytics (formerly Tableau CRM / Einstein Analytics) professional to design, develop, and manage analytics solutions within the Salesforce ecosystem. The ideal candidate will have hands-on experience in creating dashboards, datasets, dataflows, recipes, and implementing actionable insights that drive business performance.

Key Responsibilities

• Design and develop CRM Analytics dashboards, lenses, and datasets to deliver key business insights.
• Build and maintain dataflows, recipes, and bindings within CRM Analytics.
• Integrate Salesforce data with external sources (via Data Manager, connectors, or APIs).
• Collaborate with business stakeholders to gather analytics requirements and translate them into functional designs.
• Ensure data quality, performance optimization, and effective data governance within CRMA.
• Work with Salesforce Admins, Developers, and Architects to align analytics with broader CRM strategy.
• Implement security predicates, row-level security, and sharing inheritance in datasets.
• Develop documentation, training, and best practices for CRMA usage.
• Support enhancements, troubleshoot issues, and maintain dashboards as per business needs.