Salesforce Service & Automation Owner

Location : Mumbai

Experience : 3–5 years

Type : Full-time

About the Role

One of our esteemed clients is seeking a

techno-functional Salesforce professional

passionate about transforming service processes through automation, AI, and innovation. As a

Service & Automation Owner , you’ll drive end-to-end service transformation using

Salesforce Financial Services Cloud , working closely with business and technology teams to design intelligent, scalable, and compliant service experiences.

What You’ll Do

Lead service transformation initiatives using

Salesforce Service Cloud

Financial Services Cloud

Design & deploy

automation workflows

using

Flow, OmniStudio, and Einstein Bots

Act as the

techno-functional bridge

between business stakeholders and delivery teams

Gather business requirements, define user stories, and manage product backlogs

Champion

AI-driven tools

and

automation-first initiatives

to enhance service operations

Collaborate with cross-functional teams for seamless solution delivery

Continuously monitor, measure, and optimize service processes

What You’ll Bring

Bachelor’s degree in Engineering (mandatory)

MBA (mandatory)

3–5 years

of hands-on Salesforce experience, including

3+ years in Service Cloud

BFSI domain experience is a must ; Wealth Management exposure preferred

⚙️ Strong knowledge of Salesforce automation (Flow, OmniStudio, Einstein / Agentforce)

Experience in Dialer integration (e.g., Genesys) is a plus

Strong business analysis, stakeholder management, and agile delivery skills