▷ [25 / 10 / 2025] Salesforce Service & Automation Owner

Location : Mumbai

Experience : 3–5 years

Type : Full-time

About the Role

One of our esteemed clients is seeking a techno-functional Salesforce professional passionate about transforming service processes through automation, AI, and innovation. As a Service & Automation Owner, you’ll drive end-to-end service transformation using Salesforce Financial Services Cloud, working closely with business and technology teams to design intelligent, scalable, and compliant service experiences.

What You’ll Do

• Lead service transformation initiatives using Salesforce Service Cloud & Financial Services Cloud
• Design & deploy automation workflows using Flow, OmniStudio, and Einstein Bots
• Act as the techno-functional bridge between business stakeholders and delivery teams
• Gather business requirements, define user stories, and manage product backlogs
• Champion AI-driven tools and automation-first initiatives to enhance service operations
• Collaborate with cross-functional teams for seamless solution delivery
• Continuously monitor, measure, and optimize service processes

What You’ll Bring

Bachelor’s degree in Engineering (mandatory)

MBA (mandatory)

3–5 years of hands-on Salesforce experience, including 3+ years in Service Cloud

BFSI domain experience is a must; Wealth Management exposure preferred

Experience in Dialer integration (e.g., Genesys) is a plus

Strong business analysis, stakeholder management, and agile delivery skills