Business Process Optimization Manager
McDonald'sHyderabad, Republic Of India, IN30+ days ago
Job descriptionAnalyze trends, variances, and root causes in service performance and system usage. Provide recommendations for improvements based on insights from service and tech data. Collaborate with process owners and operational teams to support issue resolution and process refinement. Act as a key liaison between the Shared Services leadership, technology teams, and service delivery units to ensure transparency and alignment on performance. Present findings to senior stakeholders through dashboards and regular performance reviews. Support leadership with ad-hoc performance analysis and reporting needs. Ensure data integrity and consistency across reporting tools and sources. Work with internal teams to define and refine data standards and metrics definitions. Continuously improve the reporting infrastructure and tools to enhance automation and usability. Proven experience in performance reporting, data analytics, or operations management within a Shared Services or HR Operations environment. Strong analytical skills and proficiency in reporting / visualization tools (e.G., Power BI, Tableau, Excel). Understanding of HR service delivery models and enabling technologies (e.G., ServiceNow, SuccessFactors, etc.). Ability to synthesize large volumes of data into clear, actionable insights. Strong attention to detail, data accuracy, and data integrity. Effective stakeholder management and communication skills.
About McDonald’s :
One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.
We are excited to announce an opening for a Technology Testing Analyst at MCC India.
Please find below the details of the role and its responsibilities.
Manager, Business Process Mgmt. (PEX Performance Reporting)
Job Description :
McDonald’s has an exciting opportunity for a Manager, Business Process Mgmt. (PEX Performance Reporting) role based in our India Global Business Services Office. This role plays a critical role in ensuring the efficiency, quality, and reliability of service delivery within the People Experience function. This role is responsible for developing, maintaining, and delivering daily performance dashboards and reports that provide actionable insights on the operational effectiveness of both the service team and enabling technologies. The manager will work closely with functional leads, technology partners, the Enterprise Data & Analytics organization and ESM to track key metrics, flag issues, and identify opportunities to enhance performance and user experience.
The candidate is expected to reside within India.
Responsibilities :
Performance Monitoring & Reporting :
- Monitor daily operational performance across shared services including case management, SLAs, response / resolution times, and service quality.
- Track the performance and availability of enabling technologies (e.G., HRIS, case management tools, chatbot performance).
- Develop and deliver real-time and scheduled reports, dashboards, and insights to key stakeholders.
- Ensure accurate, timely data collection and reporting in alignment with agreed KPIs and SLAs.
Analytics & Insights :
Stakeholder Engagement :
Data Governance & Tools :
Experience :
Create a job alert for this search
Manager • Hyderabad, Republic Of India, IN
Related jobs
![Manager Business Process Management [T500-20594]](https://cdn-logos.talent.com/v1/logo/image?feedcode=attb-in&company_name=McDonald's)
- Promoted
Business Process Operations Lead
FirstsourceHyderabad, Republic Of India, IN Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services.Firstsource specializes in helping customers stay ahead of the curve through transformational so...Show moreLast updated: 30+ days ago
- Promoted
Business Operations Manager
MedChemExpress LLCHyderabad, Republic Of India, IN The headquarter of MedChemExpress is based in the USA, and we have branch offices and warehouses in Europe and China.We have been supplying our products to most of the renowned research institutes,...Show moreLast updated: 14 days ago
- Promoted
Senior Process Excellence Manager
Wiprohyderabad, telangana, in Shift : General Shift, All 3 Days WFO.Strong functional knowledge of Six Sigma, Statistical tools, Quality& Process re-engineering.
Exposure to ISO, CMMi or COPC will be added advantage.Consulting e...Show moreLast updated: 30+ days ago
- Promoted
Process Improvement Manager
ConfidentialHyderabad / Secunderabad, Telangana, India Business Title : Process Improvement Manager.Skill Set : Operational Excellence – Black Belt.We are seeking a highly skilled and experienced Black Belt professional (at least 8 years experience, Mi...Show moreLast updated: 5 days ago
- Promoted
Process Improvement Director
WiproHyderabad, Republic Of India, IN Shift : General Shift, All 3 Days WFO.Strong functional knowledge of Six Sigma, Statistical tools, Quality& Process re-engineering.
Exposure to ISO, CMMi or COPC will be added advantage.Consulting e...Show moreLast updated: 2 days ago
- Promoted
Manager - Process Excellence
ConfidentialHyderabad / Secunderabad, Telangana, India If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.
Disclaimer : MarketStar is committed to ensuring integrity and tra...Show moreLast updated: 5 days ago
- Promoted
Manager
BristleconeHyderabad, IN Business Process Lead – Order-to-Cash (OTC).Bristlecone, a Mahindra company, is a leading supply chain and business analytics advisor, rated by Gartner as one of the top ten system integrators in t...Show moreLast updated: 22 days ago
- Promoted
Process Excellence Expert - OTC
AB InBev GCC IndiaHyderabad, IN AB InBev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch InBev.The center leverages the power of data and analytics to drive growth for critical business functions such as op...Show moreLast updated: 1 day ago
- Promoted
Senior Manager- Business Process Optimization
University of the PeopleSecunderabad, Republic Of India, IN University of the People (UoPeople) is the first non-profit, tuition-free, American, accredited, 100% online university.Today, UoPeople has over 170,000 students enrolled from more than 200 countri...Show moreLast updated: 2 days ago
- Promoted
Process Optimization Consultant
Streamliners Management ConsultingHyderabad, Republic Of India, IN Streamliners is a management consulting firm specialized in rapid efficiency improvements, operational excellence, and fast turnaround.
We help manufacturers and private equity owned portfolio compa...Show moreLast updated: 30+ days ago
- Promoted
Lead
BristleconeHyderabad, IN Business Process Lead – Manufacturing (MFG).Bristlecone, a Mahindra company, is a leading supply chain and business analytics advisor, rated by Gartner as one of the top ten system integrators in t...Show moreLast updated: 22 days ago
- Promoted
Process Optimization Manager
Sai Life Sciences LtdHyderabad, Republic Of India, IN Ensure the good organization and housekeeping of the PRD department work area.Plan and supervise developmental synthesis of the NCEs / API intermediate / target molecules.Excel in the observation, ...Show moreLast updated: 2 days ago
- Promoted
Manager Business Process Excellence & Assurance
ConfidentialHyderabad / Secunderabad, Telangana, India Manager – Business Process Excellence & Assurance.To lead NxtWave's Business Process Excellence & Assurance function - driving operational excellence, execution discipline and continuous improvemen...Show moreLast updated: 5 days ago
- Promoted
Business Process Optimization Specialist
Algonox TechnologiesHyderabad, Republic Of India, IN Job role : BA / PM - Digital Transformation.Process design : To understand client’s business processes, draw up As-Is and design To-be processes.
Requirements Documentation : To collect, analyze, and doc...Show moreLast updated: 2 days ago
- Promoted
Process Improvement Manager
Infosys BPMHyderabad, Republic Of India, IN Mandatory skills- Quality, Quality consulting, CMMI 3.Metric and analysis, Agile Methodology & CMMI Practices.Project Lifecycle Support Initiation, Execution, Closure.
LEAN, Six Sigma, Zero Distance...Show moreLast updated: 23 days ago
- Promoted
Process Specialist
Enterprise Minds, IncHyderabad, IN RMA (Return Material Authorization) Support Analyst.Notice Period : Immediate Joiners only.Must have Experience - RMA - Min 3 years).
Return Material Authorization (RMA) and Depot Repair Order proces...Show moreLast updated: 2 days ago
- Promoted
Manager Business Process Management
McDonalds in IndiaHyderabad, India One of the worlds largest employers with locations in more than 100 countries, McDonalds Corporation has corporate opportunities in Hyderabad.
Our global offices serve as dynamic innovation and oper...Show moreLast updated: 30+ days ago
- Promoted
Manager Business Process Management [T500-20594]
McDonald'sHyderabad, Telangana, India About McDonald’s : One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad.
Our global offices serve as dynamic...Show moreLast updated: 30+ days ago