Help Desk Expert

Job Description

We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for troubleshooting issues, providing level 1 / 2 support to customers, and escalating complex problems to Tier 3 engineering teams.

You will work with various products and have a good understanding of hardware components such as processing, networking, and storage. Your technical expertise will enable you to support cloud solutions, install applications, release updates, and maintain software solutions.

• Provide technical support via phone, email, and live chat to resolve customer incidents.
• Lead and manage incident resolution, adhering to severity standards and escalating unresolved incidents to Tier 3 when necessary.
• Communicate technical information to customers in a simple, non-technical language if required.