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L3 Applications Support Analyst -.Net

TrueBlue Inc.Mumbai

25 days ago

Job description

Position : Developer Support Analyst (L3 Application Support)

Experience : 6+ Years

Location : Powai, Mumbai, India

Job Summary :

We are seeking an experienced Developer Support Analyst with over 6 years of experience to join our team in Mumbai. The ideal candidate will be a technical expert with a proven track record of handling L2 / L3 application support. You will be responsible for conducting deep-dive root cause analysis, implementing bug fixes, and providing permanent solutions to ensure our applications run smoothly. This role requires strong expertise in the .NET & C# ecosystem and the ability to collaborate effectively with cross-functional teams in an Agile environment.

Key Responsibilities :

L3 Technical Support & Bug Fixing :

Manage and resolve complex L2 / L3 application support tickets within defined Service Level Agreements (SLAs).
Conduct thorough root cause analysis and implement sustainable bug fixes and permanent solutions for recurring issues.
Provide expert technical support by troubleshooting and debugging applications at a code level.

Release Management & Collaboration :

Support and coordinate software deployment, QA testing, and release management activities.

Collaborate closely with developers, testers, and other stakeholders in an Agile environment to ensure seamless delivery and issue resolution.

Performance Monitoring & Improvement :

Proactively monitor system performance and identify bottlenecks.

Suggest and implement technical improvements to enhance application stability, performance, and scalability.

Required Skills : Core Experience :

6+ years of hands-on experience in application support, with a focus on L2 / L3 roles.

Technical Proficiency :

Strong expertise in .NET & C# programming.

Hands-on experience with SQL queries for database troubleshooting and data analysis.

Cloud & DevOps :

Familiarity with Microsoft Azure services and cloud deployment models.

Knowledge of SLA management and ITIL-based incident handling procedures.

(ref : hirist.tech)

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Application Support • Mumbai