Customer Success Manager

Role Overview :

As the Customer Relationship Executive at Kimirica Hunter International, you will be responsible for

overseeing all customer support operations, developing and implementing strategies to enhance the customer journey, and ensuring a seamless and delightful experience for every interaction. You will lead a team of customer service representatives, maintain a high level of customer satisfaction, and act as the voice of the customer within the organization.

Key Responsibilities :

1. Customer Support Operations :

• Manage and oversee day-to-day customer service operations across multiple channels (email, chat, social media, WhatsApp, and phone).
• Develop and implement SOPs to streamline the resolution of customer inquiries, complaints, and

issues.

2. Customer Experience :

brand loyalty.

3. Technology and Tools :

4. Reporting and Insights :

leadership.

Key Qualifications :

Personal Attributes :